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Policy & Data protection

At SpinOffice CRM, we place great importance on the security, privacy, and continuity of our services. Transparency about how we handle data and how we secure our systems is essential to us.

That’s why we’ve collected all relevant policy documents and guidelines on this page, each with a short explanation and a direct link to the corresponding section — so you can quickly find the information you’re looking for. Wherever possible, we use clear, human language instead of abstract legal jargon.

Customer Terms

Already using our software? Excellent! Below you’ll find the applicable terms of collaboration:

Terms and Conditions

Our General Terms and Conditions outline the rights and obligations of both you as a customer and us as the provider of SpinOffice CRM. They include information about terms of use, liability, and the services we provide.

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Processor Agreement

When you use SpinOffice CRM, we process data on your behalf as a data processor. Under the GDPR, it is mandatory to have a data processing agreement in place. This document outlines the responsibilities between you as the data controller and us as the data processor.

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Data Protection

Uw data is veilig bij ons. Informeer u via deze belangrijke pagina’s:

GDPR

The GDPR sets requirements for how companies must process and protect personal data. We take all necessary measures to comply with this regulation. This document explains how we safeguard your privacy and what rights you have as a user.

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Privacy Policy

Our Privacy Policy explains how we process, secure, and protect personal data. We describe what data we collect, how we use it, and what rights you have regarding your information.

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Cookie Policy

We use cookies on our website to improve the user experience and the performance of our services. Our Cookie Policy outlines which cookies we use and how you can manage your preferences.

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Gebruik van AI in SpinOffice

In SpinOffice maken we gebruik van AI om u te ondersteunen bij uw werkzaamheden. Met functies zoals SmartMail en de AI-samenvatting kunt u sneller professionele e-mails schrijven en inkomende berichten efficiënt verwerken. In dit document leggen we uit hoe deze functies werken en hoe we uw gegevens daarbij beschermen.

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Processors & Subprocessors

To ensure our services run optimally, we work with external parties who process certain data on our behalf. In this document, you’ll find an overview of these parties, including AWS (hosting), Mollie (payments), and e-Boekhouden (invoicing).

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Information Security Policy

Our Information Security Policy describes the measures we take to prevent unauthorized access, data breaches, and cyber threats. It covers topics such as encryption, access management, monitoring, and incident response.

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ISO & certificeringen

SpinOffice CRM draait op de ISO-gecertificeerde cloudinfrastructuur van Amazon Web Services (AWS). Voor security monitoring en cloudbeheer werken wij samen met cloud security specialist Cloudar, zodat onze infrastructuur continu wordt bewaakt en geoptimaliseerd.

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Back-up and Recovery Policy

To ensure the safety and continuity of your data, we have an extensive Back-up and Recovery Policy in place. This document explains how we create daily backups, how long data is retained, and how it can be recovered in case of data loss.

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Incidentenbeleid

Het Incidentenbeleid is opgesteld om een gestructureerde aanpak te bieden voor het beheren en oplossen van incidenten die zich kunnen voordoen bij de levering van SpinOffice CRM en maatwerksoftware.

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Disaster Recovery & Business Continuity Plan (BCP)

The Disaster Recovery & Business Continuity Plan ensures the availability of SpinOffice CRM, even in the event of failures or emergencies. It describes how we minimize risks and ensure continuity of service.


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Exit Plan

The Exit Plan outlines the process Mulberry Garden follows to support clients in a controlled, secure, and transparent manner when ending our services.

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Do you have any questions?

We’d be happy to tell you more about our approach, services, and platform. So please don’t hesitate to contact us if you have any questions about any of these policy documents. You can reach us at support@spinoffice-crm.com or by calling +31 70 311 5400.

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We are happy to make time to explore together how SpinOffice CRM can improve your business processes. Whether you want to work more efficiently, communicate in a more customer-focused way, or simply gain more overview: we will help you on your way.

SpinOffice CRM is available from €36.65 per user per month (excl. VAT).