WhatsApp Business
Improve your customer contact with the powerful WhatsApp Business API. All communication, photos, documents and files of your customers centrally collected in your CRM. Powerful & efficient!
Improve your customer contact with the powerful WhatsApp Business API!
All your customer communication, photos and files centrally collected in your CRM. Powerful, efficient and easy to use.
WhatsApp by Meta Business is one of the most used communication tools, both privately and professionally. Thanks to its user-friendly interface, end-to-end encryption and broad accessibility, it has become indispensable for many companies.
With WhatsApp Business you get the most out of this platform. This powerful tool offers companies the possibility to fully integrate WhatsApp into their work processes.
The integration with SpinOffice CRM goes one step further. It allows you to send WhatsApp messages directly from your CRM and receive responses directly in your inbox. This makes customer communication faster, clearer, and more efficient. In addition, you can share files, set up automatic replies, and use handy WhatsApp templates.
Discover how WhatsApp Business can empower your business!
Benefits of WhatsApp Integration
The WhatsApp Business integration in SpinOffice CRM offers numerous benefits to improve your customer communication and business processes:
Fast interaction
- Direct interaction: answer customer questions quickly and increase customer satisfaction.
- Personal approach: send personalized messages based on CRM data, such as names and customer attributes.
Everything central
- Everything in one place: WhatsApp conversations are automatically saved alongside emails, phone calls, and other interactions.
- Team Access: multiple team members can collaborate on conversations with a consistent and organized flow.
Higher conversion
- Real-time lead tracking: track leads that come in via WhatsApp directly in your CRM.
- High Response Campaigns: WhatsApp messages have a higher open and response rate than emails.
Multimedia support
- Versatile Communication: send images, videos, documents and locations to enrich your customer interactions.
Safe and reliable
- End-to-end encryption: secure communication thanks to the WhatsApp Business API.
- Safe storage: call data is securely managed within SpinOffice.
With the WhatsApp Business integration you get access to the SpinOffice platform, which you can use anywhere, both on your laptop/computer and as an app on your phone. The integration allows you to improve productivity by managing all your communication channels in one place in your CRM system!
Limitations of the integration
The WhatsApp Business integration in SpinOffice does have a few limitations that you should be aware of:
- No bulk messages – due to WhatsApp's guidelines, there may be restrictions on sending bulk messages or marketing campaigns.
- No group apps - due to WhatsApp's guidelines it is also not possible to work with group apps. When integrating an existing number you can therefore not participate in existing group apps.
- No chat history – no chat history can be retrieved. So every conversation starts without chatgeschiedenis.
- Every conversation starts with a template – WhatsApp requires you to start a conversation with a template, which you create in Meta. If the customer responds within 24 hours, the session remains active and you can message freely.
- No automation – while automated replies and chatbots are possible through the WhatsApp Business API, these advanced automation options are not yet available in SpinOffice.
Requirements
To activate the WhatsApp Business integration, you need the following:
- A SpinOffice Pro or Enterprise license
- A Meta Business Suite-account with a valid payment method
Costs
For using the WhatsApp Business integration, requires a yearly license fee en een contribution per session (een door u gestart gesprek), die direct aan Meta wordt betaald.
License fee
You can choose from three packages: Basic, Pro and Premium. Each package offers different functionalities, so you can select the option that best suits your needs.
Basic | Pro | Premium | |
|---|---|---|---|
Annual costs | € 155 | € 440 | € 870 |
Linked users | 1 | 3 | unlimited |
WhatsApp-templates | 1 | 3 | unlimited |
Answers library | 10 velden | unlimited | |
SmartReply AI-assistent | |||
Support** |
* These are standard answer blocks that can be used in templates. The content fields in Meta Business are used for this. You can enter 6 answers per content field.
** Onboarding support and template support in Meta Business and SpinOffice CRM.
Contribution per session
In addition to the annual license fee, Meta charges a fee per session you start. For each session (a 24-hour period that starts when you send a message or respond to a received message), Meta charges €0.0414. This rate covers all messages sent within these 24 hours. If a recipient does not respond within 24 hours, the session is closed.
For more information about the prices, please see the Meta Business pricing.
Getting started with WhatsApp integration
Are you excited about the possibilities and want to get started? Contact us Already have a SpinOffice account? Go to menu option Administration -> Integrations -> WhatsApp Business and submit a request to start.
Also see the step-by-step plan for activating WhatsApp Business.
Experience SpinOffice CRM without obligation
We’re happy to make time for you to explore how SpinOffice CRM can improve your business processes. Whether you want to work more efficiently, communicate more effectively with your clients, or simply gain more clarity — we’re here to help.
SpinOffice CRM is beschikbaar voor slechts € 36,65 per gebruiker per maand.