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WhatsApp Business
Improve your customer contact with the powerful WhatsApp Business API! All your customer communication, photos and files centrally collected in your CRM. Powerful, efficient and easy to use.
WhatsApp from Meta Business is one of the most widely used communication tools, both privately and professionally. Thanks to its user-friendly interface, end-to-end encryption and broad accessibility, it has become indispensable for many companies.
With WhatsApp Business, you get the most out of this platform. This powerful tool offers companies the opportunity to fully integrate WhatsApp into their work processes.
The integration with SpinOffice CRM goes one step further. This allows you to send WhatsApp messages directly from your CRM and receive responses directly in your inbox. This makes customer communication faster, clearer and more efficient. In addition, you can share files, set up automatic responses and use handy WhatsApp templates.
Discover how WhatsApp Business can strengthen your company!
Benefits of WhatsApp Integration with SpinOffice CRM
The WhatsApp Business integration in SpinOffice CRM offers numerous benefits to improve your customer communication and business processes:
- Direct interaction: answer customer questions quickly and increase customer satisfaction.
- Personal approach: send personalized messages based on CRM data, such as names and customer characteristics.
- Everything in one place: WhatsApp conversations are automatically saved alongside emails, phone calls, and other interactions.
- Team access: Multiple team members can collaborate on conversations with a consistent and organized flow.
- Real-time lead tracking: Follow up leads that come in via WhatsApp directly in your CRM.
- High-response campaigns: WhatsApp messages have a higher open and response rate than emails.
- Versatile communication: send images, videos, documents and locations to enrich your customer interactions.
- End-to-end encryption: secure communication thanks to the WhatsApp Business API.
- Secure storage: conversation data is managed securely within SpinOffice CRM.
With the WhatsApp Business integration, you get access to the SpinOffice platform, which you can use anywhere, both on your laptop/computer and as an app on your phone. The integration allows you to improve productivity by managing all your communication channels in one place in your CRM system!
Requirements
To activate the WhatsApp Business integration, you need:
- A SpinOffice Pro or Enterprise license
- A Meta Business Suite-account with a valid payment method
Costs
At SpinOffice, we offer our integration through annual license plans, tailored to suit your needs and desired functionalities. You can choose from three packages: Basic, Pro, and Premium. Each plan is designed to provide the flexibility and tools you require for seamless operations.
 |
Basic | Pro | Premium |
| Annual costs | € 145 | € 435 | € 870 |
| Linked users | 1 | 3 | unlimited |
| WhatsApp templates | 1 | 3 | unlimited |
| Answer Library* | x | 10 content fields | unlimited |
| Support ** | x | x | v |
** Premium package includes onboarding and template support in Meta Business and SpinOffice CRM.
In addition to the annual license fee, Meta applies a per-session fee for WhatsApp interactions. For each session (a 24-hour window triggered when you initiate or respond to a message), Meta charges €0.0414. This fee covers all messages exchanged within the 24-hour session. For detailed pricing, visit the Meta Business pricing information.
Getting started with WhatsApp Business Platform
Are you excited about the possibilities and want to get started? Contact us. Do you already have a SpinOffice account? Go to the menu option Administration -> Integrations -> WhatsApp Business and submit a request to get started.
Also view the step-by-step plan for activating WhatsApp Business.