{"id":161897,"date":"2025-06-12T14:30:52","date_gmt":"2025-06-12T13:30:52","guid":{"rendered":"https:\/\/spinoffice-crm.com\/?page_id=161897"},"modified":"2026-05-02T21:25:56","modified_gmt":"2026-05-02T20:25:56","slug":"incidentenlogboek","status":"publish","type":"page","link":"https:\/\/spinoffice-crm.com\/en\/incidentenlogboek\/","title":{"rendered":"Incidentenlogboek"},"content":{"rendered":"
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Incidentenlogboek<\/span><\/div>\n<\/div>\n
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Incidentenbeleid<\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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We doen er alles aan om onze diensten continu en betrouwbaar beschikbaar te houden. Toch kan het, ondanks onze inzet en zorgvuldigheid, voorkomen dat u te maken krijgt met een storing of verstoring. Omdat wij \u2014 net als u \u2014 deels afhankelijk zijn van externe dienstverleners, kan de oorzaak soms buiten onze directe invloed liggen.<\/span><\/p>\n

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Op deze pagina houden we een overzicht bij van alle relevante incidenten, inclusief achtergrondinformatie, impact, duur en (zodra bekend) de oorzaak en oplossing.<\/span><\/p>\n

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Let op:<\/strong> wij registreren een incident in dit logboek wanneer <\/span>meer dan \u00e9\u00e9n klant<\/strong> melding maakt van hetzelfde probleem. Individuele supportvragen of gebruikersfouten worden hier dus niet vermeld, maar afgehandeld via onze reguliere supportkanalen.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Datum<\/span><\/div>\n<\/th>\n
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Tijdstip<\/span><\/div>\n<\/th>\n
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Soort incident<\/span><\/div>\n<\/th>\n
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Impact<\/span><\/div>\n<\/th>\n
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Duration<\/span><\/div>\n<\/th>\n
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Status<\/span><\/div>\n<\/th>\n
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Prioriteit<\/span><\/div>\n<\/th>\n
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Follow-up acties<\/span><\/div>\n<\/th>\n<\/tr>\n<\/thead>\n
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19-11-2025<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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07:00<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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DDoS-aanval<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Geen toegang <\/span>tot<\/span> CRM<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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3 uur<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Opgelost<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Hoog<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Onderzoek hoe in de toekomst te voorkomen.<\/p>\n

Bekijk Root Cause Analysis<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n

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22-09-2025<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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08:00<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Software-update externe leverancier<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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inlogproblemen binnen Remote Desktop Server omgeving<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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15 min<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Opgelost<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Medium<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Overleg met externe leverancier<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n

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08-09-2025<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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13:25<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Database niet beschikbaar<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Geen toegang <\/span>tot<\/span> CRM \/ witte schermen \/ traagheid<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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7 min<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Opgelost<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Hoog<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Alerts ingesteld<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n

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04-09-2025<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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07:00<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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SSL-certificaat verlopen<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Geen toegang <\/span>tot<\/span> CRM \/ witte schermen \/ traagheid<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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12 min<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Opgelost<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Hoog<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Auto-renewal ingesteld<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n

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12-06-2025<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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07:25<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Software-update fout<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Geen toegang <\/span>tot<\/span> CRM \/ witte schermen \/ traagheid<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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1 hour<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Opgelost<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Hoog<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Redundantiecheck gepland<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n

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02-06-2025<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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08:30<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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CPU-server overbelast<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Traagheid in software: witte schermen, langzaam laden<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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20 min<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Opgelost<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Medium<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Serverload aangepast<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n

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12-05-2025<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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11:00<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Bug in programmatuur<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Tabbladen blijven open en vraagt om bevestiging om als concept op te slaan na het verzenden van een e-mail<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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8 uur<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Opgelost<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Medium<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Parameters verwijderd; probleem opgelost<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n

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06-05-2025<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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15:15<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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PHP-server down<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Traagheid in de software: witte schermen, langzaam laden<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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15 min<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Opgelost<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Hoog<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n

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Timeout-instelling op de loadbalancer aangepast<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

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<\/span><\/p>\n

Voor vragen of meldingen van incidenten kunt u contact met ons opnemen via 070 3115400 of<\/span> support@spinoffice-crm.com.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section><\/div>\n

<\/p>","protected":false},"excerpt":{"rendered":"

Incidentenlogboek Incidentenbeleid We doen er alles aan om onze diensten continu en betrouwbaar beschikbaar te houden. Toch kan het, ondanks onze inzet en zorgvuldigheid, voorkomen dat u te maken krijgt met een storing of verstoring. Omdat wij \u2014 net als u \u2014 deels afhankelijk zijn van externe dienstverleners, kan de oorzaak soms buiten onze directe […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"brizy-blank-template.php","meta":{"_crdt_document":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_yoast_wpseo_focuskw":"","_yoast_wpseo_metadesc":"","rank_math_focus_keyword":"","rank_math_description":"","footnotes":""},"class_list":["post-161897","page","type-page","status-publish","hentry"],"jetpack_likes_enabled":false,"jetpack_shortlink":"https:\/\/wp.me\/Pf6Qra-G7f","jetpack_sharing_enabled":true,"brizy_media":[{"id":142625,"url":"https:\/\/spinoffice-crm.com\/wp-content\/uploads\/2024\/11\/INTEGRATIES-CATORY.webp","name":"INTEGRATIES-CATORY.webp","meta":{"brizy_attachment_uid":"wp-3a0d1a2ef5a9efe851c5feaaad08d084.webp","brizy_post_uid":["8e498ba2dfc08605c69bba2a475e413f","e1b4d0dfb8dbaac6b44fe94b421c2fdf"]}}],"_links":{"self":[{"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/pages\/161897","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/comments?post=161897"}],"version-history":[{"count":31,"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/pages\/161897\/revisions"}],"predecessor-version":[{"id":167601,"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/pages\/161897\/revisions\/167601"}],"wp:attachment":[{"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/media?parent=161897"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}