{"id":160143,"date":"2025-04-28T13:22:15","date_gmt":"2025-04-28T12:22:15","guid":{"rendered":"https:\/\/spinoffice-crm.com\/?page_id=160143"},"modified":"2026-05-09T06:15:58","modified_gmt":"2026-05-09T05:15:58","slug":"incidentenbeleid","status":"publish","type":"page","link":"https:\/\/spinoffice-crm.com\/en\/beleid\/incidentenbeleid\/","title":{"rendered":"Incidentenbeleid"},"content":{"rendered":"<div class=\"brz brz-root__container brz-reset-all brz-root__container-page\">\n<section id=\"wvPvXIcSsbhU_wvPvXIcSsbhU\" class=\"brz-section brz-css-nyvtrc brz-css-1ap4z27\">\n<div class=\"brz-section__content brz-section--boxed brz-css-5077tc brz-css-189q2qs\" data-brz-custom-id=\"oQavdPlLPc0w\">\n<div class=\"brz-container brz-css-1f26ttt brz-css-rrvqx1\">\n<div class=\"brz-row__container brz-css-1liuwn9 brz-css-1kp4gt4\" data-brz-custom-id=\"aY966MXZ0ECQ\">\n<div class=\"brz-row brz-css-1gnfcld brz-css-ibxp0\">\n<div id=\"sidebar\" class=\"brz-columns brz-css-ch8p6b brz-css-1wgqk16\" data-brz-custom-id=\"ug7COh0pH5Dp\">\n<div class=\"brz-column__items brz-css-43fjjj brz-css-15xs30m\">\n<div class=\"brz-wrapper-clone brz-flex-xs-wrap brz-css-p06rs0 brz-css-5leeud\" data-brz-custom-id=\"hzMMbS0sXrv8\"><a class=\"brz-a brz-btn brz-css-matpga brz-css-7eroh0 brz-css-wihy1h brz-css-dehbnm\" href=\"https:\/\/spinoffice-crm.com\/en\/beleid\/\" target=\"_self\" rel=\"noopener\" data-brz-link-type=\"page\" data-brz-custom-id=\"nhkwYixvx9g9\"><span data-brz-translate-text=\"1\" class=\"brz-span brz-text__editor\">Policy &amp; Data protection<\/span><\/a><\/div>\n<div id=\"\" class=\"brz-css-el3qif brz-css-1gberl7 brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-1b7tz9a brz-css-1cvlrx\" data-brz-custom-id=\"gksrmAiRrWR0\">\n<div data-brz-translate-text=\"1\">\n<h6 class=\"brz-tp-lg-heading6 brz-fss-lg-px brz-fw-lg-400 brz-ls-lg-0 brz-lh-lg-1_6 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-ff-iffnEBjtPn5l brz-ft-upload brz-fs-lg-18 brz-css-k1Uzq\" data-generated-css=\"brz-css-bpTlt\" data-uniq-id=\"onBrK\"><span style=\"color: rgb(82, 135, 33)\">Customer Terms<\/span><\/h6>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-el3qif brz-css-1f10n18 brz-wrapper\">\n<div class=\"brz-menu__container brz-css-1jyzk3f brz-css-16564vr\" data-brz-custom-id=\"myUiB_rTfNDD\">\n<nav data-mods=\"%7B%22desktop%22%3A%22vertical%22%2C%22tablet%22%3A%22vertical%22%2C%22mobile%22%3A%22vertical%22%7D\" class=\"brz-menu brz-menu__preview brz-css-fjicle brz-css-1irenc4\">\n<ul class=\"brz-menu__ul\" data-menu-items-active=\"\">\n<li data-menu-item-id=\"24875aecdbab45d7804c7026f7970baf\" class=\"brz-menu__item menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"brz-a\" target=\"\" href=\"https:\/\/spinoffice-crm.com\/en\/algemene-voorwaarden\/\" title=\"\"><span class=\"brz-span\">Terms and Conditions<\/span><\/a><\/li>\n<li data-menu-item-id=\"ca6ea9ad01fd4768faebeaac6bec6c02\" class=\"brz-menu__item menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"brz-a\" target=\"\" href=\"https:\/\/spinoffice-crm.com\/en\/verwerkersovereenkomst\/\" title=\"\"><span class=\"brz-span\">Processor Agreement<\/span><\/a><\/li>\n<\/ul>\n<\/nav>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-el3qif brz-css-1vuekby brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-1b7tz9a brz-css-yti4b3\" data-brz-custom-id=\"jMyowqzgXQqk\">\n<div data-brz-translate-text=\"1\">\n<h6 class=\"brz-fs-lg-18 brz-ft-upload brz-ff-iffnEBjtPn5l brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-lh-lg-1_6 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-tp-lg-heading6 brz-mt-sm-10 brz-mt-xs-10 brz-css-owAD7\" data-uniq-id=\"thQbJ\" data-generated-css=\"brz-css-qjb5P\"><span style=\"color: rgb(82, 135, 33)\">Data Protection<\/span><\/h6>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-el3qif brz-css-17pd73v brz-wrapper\">\n<div class=\"brz-menu__container brz-css-1jyzk3f brz-css-qmk0ju\" data-brz-custom-id=\"j6qB6fkugyQM\">\n<nav data-mods=\"%7B%22desktop%22%3A%22vertical%22%2C%22tablet%22%3A%22vertical%22%2C%22mobile%22%3A%22vertical%22%7D\" class=\"brz-menu brz-menu__preview brz-css-fjicle brz-css-h35a9r\">\n<ul class=\"brz-menu__ul\" data-menu-items-active=\"\">\n<li data-menu-item-id=\"a1c50617a0d8151895e36dc44fa10e77\" class=\"brz-menu__item menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"brz-a\" target=\"\" href=\"https:\/\/spinoffice-crm.com\/en\/avg\/\" title=\"\"><span class=\"brz-span\">GDPR<\/span><\/a><\/li>\n<li data-menu-item-id=\"51acba130cdbd49d7094196481d1dd3d\" class=\"brz-menu__item menu-item menu-item-type-post_type menu-item-object-page menu-item-privacy-policy\"><a class=\"brz-a\" target=\"\" href=\"https:\/\/spinoffice-crm.com\/en\/privacybeleid\/\" title=\"\"><span class=\"brz-span\">Privacy Policy<\/span><\/a><\/li>\n<li data-menu-item-id=\"fc254d9f9e1e2fda54f51da4f2f2b955\" class=\"brz-menu__item menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"brz-a\" target=\"\" href=\"https:\/\/spinoffice-crm.com\/en\/cookiebeleid\/\" title=\"\"><span class=\"brz-span\">Cookie Policy<\/span><\/a><\/li>\n<li data-menu-item-id=\"65f39e91a18b2a76adbe324e509b0cc2\" class=\"brz-menu__item menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"brz-a\" target=\"\" href=\"https:\/\/spinoffice-crm.com\/en\/beleid\/gebruik-van-ai-spinoffice\/\" title=\"\"><span class=\"brz-span\">Gebruik van AI in SpinOffice<\/span><\/a><\/li>\n<li data-menu-item-id=\"cd2b054a40cf71c5896ffe44f6968ac4\" class=\"brz-menu__item menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"brz-a\" target=\"\" href=\"https:\/\/spinoffice-crm.com\/en\/privacybeleid\/verwerkers\/\" title=\"\"><span class=\"brz-span\">Processors and Subprocessors<\/span><\/a><\/li>\n<li data-menu-item-id=\"7b802e19d6e01c100a407ce35a1433a8\" class=\"brz-menu__item menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"brz-a\" target=\"\" href=\"https:\/\/spinoffice-crm.com\/en\/informatiebeveiligingsbeleid\/\" title=\"\"><span class=\"brz-span\">Information Security Policy<\/span><\/a><\/li>\n<li data-menu-item-id=\"73303b0570e88b2e33ee49fc727ed225\" class=\"brz-menu__item menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"brz-a\" target=\"\" href=\"https:\/\/spinoffice-crm.com\/en\/back-up-herstelbeleid\/\" title=\"\"><span class=\"brz-span\">Back-up &amp; Herstelbeleid<\/span><\/a><\/li>\n<li data-menu-item-id=\"c2f044dd0ea358cbb4278e60cde9e643\" class=\"brz-menu__item menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"brz-a\" target=\"\" href=\"https:\/\/spinoffice-crm.com\/en\/beleid\/incidentenbeleid\/\" title=\"\"><span class=\"brz-span\">Incidentenbeleid<\/span><\/a><\/li>\n<li data-menu-item-id=\"ef2616566ade38a872d7adca10a1639f\" class=\"brz-menu__item menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"brz-a\" target=\"\" href=\"https:\/\/spinoffice-crm.com\/en\/disaster-recovery-business-continuity-plan\/\" title=\"\"><span class=\"brz-span\">Disaster Recovery &amp; Business Continuity<\/span><\/a><\/li>\n<li data-menu-item-id=\"8a41168996829657b77f17033cc2fe3c\" class=\"brz-menu__item menu-item menu-item-type-post_type menu-item-object-page\"><a class=\"brz-a\" target=\"\" href=\"https:\/\/spinoffice-crm.com\/en\/beleid\/exitplan\/\" title=\"\"><span class=\"brz-span\">Exit Plan<\/span><\/a><\/li>\n<\/ul>\n<\/nav>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"brz-columns brz-css-ch8p6b brz-css-nmyd34\" data-brz-custom-id=\"vHhn9AXz2FqA\">\n<div class=\"brz-column__items brz-css-43fjjj brz-css-p8fkbm\">\n<div id=\"\" class=\"brz-css-el3qif brz-css-nof6we brz-wrapper bartitle\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-1b7tz9a brz-css-uze2v2\" data-brz-custom-id=\"sLc5TQV_7yXm\">\n<div data-brz-translate-text=\"1\">\n<h2 class=\"brz-lh-lg-1_7 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-38 brz-ft-upload brz-ff-iffnEBjtPn5l brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-text-lg-center brz-tp-lg-heading2 brz-css-ndI6q\" data-uniq-id=\"eEPPP\" data-generated-css=\"brz-css-c_vJS\"><span class=\"brz-cp-color7\">Incidentenbeleid<\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-el3qif brz-css-9bsujh brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-1b7tz9a brz-css-1fl3cw7\" data-brz-custom-id=\"l__2pTjG_RiL\">\n<div data-brz-translate-text=\"1\">\n<p class=\"brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-dBsp_\" data-uniq-id=\"vJzrc\" data-generated-css=\"brz-css-o6eou\"><span class=\"brz-cp-color7\">Dit <\/span><strong class=\"brz-cp-color7\">Incidentenbeleid<\/strong><span class=\"brz-cp-color7\"> is opgesteld om een gestructureerde aanpak te bieden voor het beheren en oplossen van incidenten die zich kunnen voordoen bij de levering van&nbsp;SpinOffice CRM&nbsp;en&nbsp;maatwerksoftware&nbsp;door&nbsp;Mulberry Garden B.V.&nbsp;aan onze klanten. Het beleid is bedoeld om snel en effici\u00ebnt incidenten te identificeren en op te lossen, met minimale verstoring van de dienstverlening, en om een correcte communicatie te waarborgen.<\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-etdWn\" data-uniq-id=\"nTKcE\" data-generated-css=\"brz-css-pYyhG\"><\/p>\n<p class=\"brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-eeMC3\" data-uniq-id=\"vmvRn\" data-generated-css=\"brz-css-ruzlb\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<h4 class=\"brz-text-lg-left brz-tp-lg-heading4 brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-bcp-color7 brz-css-nwAYQ\" data-uniq-id=\"h9_iv\" data-generated-css=\"brz-css-fTpOP\"><span class=\"brz-cp-color7\">Doelstellingen<\/span><\/h4>\n<ul>\n<li class=\"brz-text-lg-left brz-tp-lg-paragraph brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-bcp-color7 brz-css-cypf7\" data-uniq-id=\"dUG1A\" data-generated-css=\"brz-css-bShNF\"><span class=\"brz-cp-color7\">Snelle identificatie en oplossing van incidenten om de impact op de dienstverlening te minimaliseren.<\/span><\/li>\n<li class=\"brz-text-lg-left brz-tp-lg-paragraph brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-bcp-color7 brz-css-ahuuU\" data-uniq-id=\"dPB8I\" data-generated-css=\"brz-css-we_ON\"><span class=\"brz-cp-color7\">Duidelijke en tijdige communicatie met klanten tijdens het incidentbeheerproces.<\/span><\/li>\n<li class=\"brz-text-lg-left brz-tp-lg-paragraph brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-bcp-color7 brz-css-dOSBP\" data-uniq-id=\"abXCj\" data-generated-css=\"brz-css-mGCYd\"><span class=\"brz-cp-color7\">Preventieve maatregelen nemen om herhaling van incidenten te voorkomen.<\/span><\/li>\n<li class=\"brz-text-lg-left brz-tp-lg-paragraph brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-bcp-color7 brz-css-veaac\" data-uniq-id=\"dX0Yy\" data-generated-css=\"brz-css-ox__f\"><span class=\"brz-cp-color7\">Continue verbetering van het incidentbeheerproces door evaluatie en aanpassing.<\/span><\/li>\n<\/ul>\n<p class=\"brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-bcp-color7 brz-css-euJgU\" data-uniq-id=\"w1td1\" data-generated-css=\"brz-css-ffAtP\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-el3qif brz-css-1gqn4so brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-1b7tz9a brz-css-1dbb6bm\" data-brz-custom-id=\"mHS77HPyS5tK\">\n<div data-brz-translate-text=\"1\">\n<p class=\"brz-tp-lg-heading4 brz-ls-lg-0 brz-fw-lg-400 brz-bcp-color7 brz-fss-lg-px brz-css-myY0K\" data-uniq-id=\"flB2B\" data-generated-css=\"brz-css-rwFpA\"><span class=\"brz-cp-color7\">Definities<\/span><\/p>\n<ul>\n<li class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-zynkm\" data-uniq-id=\"vz6re\" data-generated-css=\"brz-css-jPyeD\"><strong class=\"brz-cp-color7\">Incident:<\/strong><span class=\"brz-cp-color7\">&nbsp;een onvoorziene gebeurtenis die de normale werking van<\/span><strong class=\"brz-cp-color7\">&nbsp;<\/strong><span class=\"brz-cp-color7\">onze software&nbsp;en&nbsp;maatwerk-modules&nbsp;verstoort of dreigt te verstoren.<\/span><\/li>\n<li class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-bMdUu\" data-uniq-id=\"klueW\" data-generated-css=\"brz-css-ga_Jp\"><strong class=\"brz-cp-color7\">Impact:<\/strong><span class=\"brz-cp-color7\">&nbsp;de mate waarin een incident de bedrijfsvoering van de klant be\u00efnvloedt.<\/span><\/li>\n<li class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-ureAQ\" data-uniq-id=\"jOXFS\" data-generated-css=\"brz-css-j0oc0\"><strong class=\"brz-cp-color7\">Urgentie:<\/strong><span class=\"brz-cp-color7\">&nbsp;de snelheid waarmee een incident moet worden opgelost om verdere schade te voorkomen.<\/span><\/li>\n<li class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-yfMtZ\" data-uniq-id=\"jOXFS\" data-generated-css=\"brz-css-j0oc0\"><strong class=\"brz-cp-color7\">Prioriteit:<\/strong><span class=\"brz-cp-color7\">&nbsp;de classificatie van een incident op basis van impact en urgentie. <\/span><\/li>\n<\/ul>\n<p data-uniq-id=\"jOXFS\" class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-oQ0Yf\" data-generated-css=\"brz-css-j0oc0\"><span class=\"brz-cp-color7\">  <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-el3qif brz-css-n9jfal brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-1b7tz9a brz-css-l1repe\" data-brz-custom-id=\"kD7YE62oqu8Y\">\n<div data-brz-translate-text=\"1\">\n<h4 class=\"brz-tp-lg-heading4 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-nSzMS\" data-uniq-id=\"tVNqo\" data-generated-css=\"brz-css-fJT64\"><span class=\"brz-cp-color7\">Incidentclassificatie <\/span><\/h4>\n<p class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-vvnvN\" data-uniq-id=\"pq6Ca\" data-generated-css=\"brz-css-dXRHD\">Incidenten worden geclassificeerd op basis van hun&nbsp;<strong>impact<\/strong>&nbsp;and&nbsp;<strong>urgentie<\/strong>, en krijgen een prioriteit toegewezen:<\/p>\n<ul>\n<li class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-uWJow\" data-uniq-id=\"mxiod\" data-generated-css=\"brz-css-lTLf9\"><strong>Prioriteit 1 &#8211; kritieke incidenten:<\/strong><\/li>\n<li class=\"ql-indent-1 brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-wBXAO\" data-uniq-id=\"g9rG3\" data-generated-css=\"brz-css-uM4Fd\"><strong>Impact:<\/strong>&nbsp;volledige uitval van de dienst, ernstige risico&#8217;s voor gegevensbeveiliging.<\/li>\n<li class=\"ql-indent-1 brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-tC_zU\" data-uniq-id=\"nIUzv\" data-generated-css=\"brz-css-wLzQx\"><strong>Urgentie:<\/strong>&nbsp;moet onmiddellijk worden opgelost.<\/li>\n<li class=\"ql-indent-1 brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-h6gwl\" data-uniq-id=\"iNKLh\" data-generated-css=\"brz-css-fa3Nl\"><strong>Voorbeeld:<\/strong>&nbsp;datalekken, serverstoringen die de gehele dienst uitschakelen, ernstige cyberaanvallen zoals DDoS of beveiligingsinbreuken.<\/li>\n<li class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-nkELf\" data-uniq-id=\"wDC_6\" data-generated-css=\"brz-css-hIOQy\"><strong>Prioriteit 2 &#8211; grote <\/strong><strong style=\"color: rgb(39, 39, 39)\">incidenten<\/strong><strong>:<\/strong><\/li>\n<li class=\"ql-indent-1 brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-qO1KI\" data-uniq-id=\"mVzRL\" data-generated-css=\"brz-css-od2uX\"><strong>Impact:<\/strong>&nbsp;Grote verstoring, maar de dienst is nog gedeeltelijk operationeel.<\/li>\n<li class=\"ql-indent-1 brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-mlffy\" data-uniq-id=\"mRK0H\" data-generated-css=\"brz-css-b6917\"><strong>Urgentie:<\/strong>&nbsp;Moet snel worden opgelost (binnen enkele uren).<\/li>\n<li class=\"ql-indent-1 brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-zfsic\" data-uniq-id=\"cHLNg\" data-generated-css=\"brz-css-bhBm0\"><strong>Voorbeeld:<\/strong>&nbsp;Belangrijke functionaliteiten van&nbsp;SpinOffice CRM&nbsp;of&nbsp;maatwerk-modules&nbsp;zijn niet beschikbaar, maar de rest van de applicatie werkt wel (bijv. serverproblemen met bepaalde modules).<\/li>\n<li class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-lgy9D\" data-uniq-id=\"mPTcR\" data-generated-css=\"brz-css-kgHwE\"><strong>Prioriteit 3 &#8211; medium <\/strong><strong style=\"color: rgb(39, 39, 39)\">incidenten<\/strong><strong>:<\/strong><\/li>\n<li class=\"ql-indent-1 brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-qgvJR\" data-uniq-id=\"pB56y\" data-generated-css=\"brz-css-hLNc3\"><strong>Impact:<\/strong>&nbsp;Beperkte verstoring, geen invloed op kritieke bedrijfsprocessen.<\/li>\n<li class=\"ql-indent-1 brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-zDsoU\" data-uniq-id=\"v2gCn\" data-generated-css=\"brz-css-soX38\"><strong>Urgentie:<\/strong>&nbsp;Oplossen binnen 24-48 uur.<\/li>\n<li class=\"ql-indent-1 brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-gLphc\" data-uniq-id=\"x5MT9\" data-generated-css=\"brz-css-zR_54\"><strong>Voorbeeld:<\/strong>&nbsp;Kleinere bugs, vertragingen in functionaliteit, of problemen met niet-kritieke onderdelen van&nbsp;onze software&nbsp;(bijv. bepaalde rapportages werken niet correct).<\/li>\n<li class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-wsPwE\" data-uniq-id=\"wzn5s\" data-generated-css=\"brz-css-tdqX6\"><strong>Prioriteit 4 &#8211; lage <\/strong><strong style=\"color: rgb(39, 39, 39)\">incidenten<\/strong><strong>:<\/strong><\/li>\n<li class=\"ql-indent-1 brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-e9cKA\" data-uniq-id=\"bxNXC\" data-generated-css=\"brz-css-fKiKI\"><strong>Impact:<\/strong>&nbsp;Weinig of geen invloed op de dienstverlening.<\/li>\n<li class=\"ql-indent-1 brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-o854W\" data-uniq-id=\"mzqsl\" data-generated-css=\"brz-css-hLhsW\"><strong>Urgentie:<\/strong>&nbsp;Kan op een later moment worden opgelost.<\/li>\n<li class=\"ql-indent-1 brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-ockcC\" data-uniq-id=\"hQjnk\" data-generated-css=\"brz-css-ueri4\"><strong>Voorbeeld:<\/strong>&nbsp;Verzoeken voor nieuwe functionaliteit, gebruikersondersteuning voor kleine vragen, of niet-kritieke bugs die geen invloed hebben op de algehele werking van&nbsp;onze software.<\/li>\n<\/ul>\n<p class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-od_Ze\" data-uniq-id=\"e1dll\" data-generated-css=\"brz-css-aEGKI\"><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-el3qif brz-css-ro7916 brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-1b7tz9a brz-css-1u5xb9e\" data-brz-custom-id=\"mFs7cYiVIV1V\">\n<div data-brz-translate-text=\"1\">\n<h4 class=\"brz-tp-lg-heading4 brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-text-lg-left brz-css-vxfrm\" data-uniq-id=\"rUnjE\" data-generated-css=\"brz-css-fRxb_\"><span class=\"brz-cp-color7\">Incidentbeheer proces<\/span><\/h4>\n<p class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-css-uXiid\" data-uniq-id=\"qWarJ\" data-generated-css=\"brz-css-ju12L\"><span class=\"brz-cp-color7\">Het incidentbeheerproces bij Mulberry Garden bestaat uit de volgende stappen:<\/span><\/p>\n<ol>\n<li class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-bcp-color7 brz-css-md6RU\" data-uniq-id=\"paLWk\" data-generated-css=\"brz-css-nUiIX\"><strong class=\"brz-cp-color7\">Melding van een incident<\/strong><\/li>\n<li class=\"ql-indent-1 brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-bcp-color7 brz-css-lyOQb\" data-uniq-id=\"yXBLy\" data-generated-css=\"brz-css-fdvB5\"><span class=\"brz-cp-color7\">Incidenten kunnen door klanten worden gemeld via e-mail, telefoon of WhatsApp.<\/span><\/li>\n<li class=\"ql-indent-1 brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-bcp-color7 brz-css-h6vsg\" data-uniq-id=\"ymSc8\" data-generated-css=\"brz-css-tOXLy\"><span class=\"brz-cp-color7\">Bij ontvangst van een incidentmelding wordt een taak aangemaakt en toegewezen aan het juiste supportteam.<\/span><\/li>\n<li class=\"ql-indent-1 brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-bcp-color7 brz-css-rJ3kx\" data-uniq-id=\"kdWTE\" data-generated-css=\"brz-css-lPd4o\"><span class=\"brz-cp-color7\">De meldingen worden geregistreerd met alle relevante gegevens, zoals symptomen, betrokken systemen en contactgegevens van de melder.<\/span><\/li>\n<li class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-bcp-color7 brz-css-s3IyM\" data-uniq-id=\"aU2Ww\" data-generated-css=\"brz-css-rqw3A\"><strong class=\"brz-cp-color7\">Classificatie en prioritering<\/strong><\/li>\n<li class=\"brz-bcp-color7 brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left ql-indent-1 brz-css-rHwh3\" data-uniq-id=\"lfS1t\" data-generated-css=\"brz-css-z2s7K\"><span style=\"color: rgb(39, 39, 39)\" class=\"brz-cp-color7\">Het incident wordt beoordeeld op basis van&nbsp;<\/span><strong class=\"brz-cp-color7\" style=\"color: rgb(39, 39, 39)\">impact<\/strong><span class=\"brz-cp-color7\" style=\"color: rgb(39, 39, 39)\">&nbsp;and&nbsp;<\/span><strong class=\"brz-cp-color7\" style=\"color: rgb(39, 39, 39)\">urgentie<\/strong><span class=\"brz-cp-color7\" style=\"color: rgb(39, 39, 39)\">.<\/span><\/li>\n<li style=\"color: rgb(39, 39, 39)\" class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left ql-indent-1 brz-bcp-color7 brz-css-i4yRb\" data-uniq-id=\"i6rkM\" data-generated-css=\"brz-css-t9eAu\"><span style=\"color: rgb(39, 39, 39)\" class=\"brz-cp-color7\">Er wordt een prioriteit toegekend volgens de bovenstaande classificatiecriteria.<\/span><\/li>\n<li class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-bcp-color7 brz-css-snvYs\" data-uniq-id=\"r87bW\" data-generated-css=\"brz-css-iUhZe\"><strong class=\"brz-cp-color7\">Toewijzing en eerste analyse<\/strong><\/li>\n<li style=\"color: rgb(39, 39, 39)\" class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left ql-indent-1 brz-bcp-color7 brz-css-mbIrB\" data-uniq-id=\"zkjj4\" data-generated-css=\"brz-css-ftgBF\"><span style=\"color: rgb(39, 39, 39)\" class=\"brz-cp-color7\">Het incident wordt toegewezen aan een geschikt team of specialist voor de eerste analyse.<\/span><\/li>\n<li style=\"color: rgb(39, 39, 39)\" class=\"ql-indent-1 brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-bcp-color7 brz-css-smYnb\" data-uniq-id=\"zMDfc\" data-generated-css=\"brz-css-kutmV\"><span style=\"color: rgb(39, 39, 39)\" class=\"brz-cp-color7\">De oorzaak van het incident wordt ge\u00efdentificeerd en de benodigde technische oplossing wordt ingeschat.<\/span><\/li>\n<li class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-bcp-color7 brz-css-sRAa9\" data-uniq-id=\"g_2gZ\" data-generated-css=\"brz-css-h9O7h\"><strong class=\"brz-cp-color7\">Oplossen van het incident <\/strong><\/li>\n<li style=\"color: rgb(39, 39, 39)\" class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left ql-indent-1 brz-bcp-color7 brz-css-gbJOs\" data-uniq-id=\"bICKi\" data-generated-css=\"brz-css-iTPKT\"><span style=\"color: rgb(39, 39, 39)\" class=\"brz-cp-color7\">Er wordt een actieplan opgesteld om het incident op te lossen.<\/span><\/li>\n<li style=\"color: rgb(39, 39, 39)\" class=\"ql-indent-1 brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-bcp-color7 brz-css-uDfRa\" data-uniq-id=\"des_b\" data-generated-css=\"brz-css-pu56g\"><span style=\"color: rgb(39, 39, 39)\" class=\"brz-cp-color7\">Het incident wordt opgelost volgens het actieplan en klanten worden regelmatig ge\u00efnformeerd over de voortgang.<\/span><\/li>\n<li style=\"color: rgb(39, 39, 39)\" class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left ql-indent-1 brz-bcp-color7 brz-css-tU4Ft\" data-uniq-id=\"xcqYX\" data-generated-css=\"brz-css-zyvPt\"><span style=\"color: rgb(39, 39, 39)\" class=\"brz-cp-color7\">Indien nodig worden extra middelen ingezet om de oplossing te versnellen.<\/span><\/li>\n<li class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-bcp-color7 brz-css-hZbZU\" data-uniq-id=\"rXjJG\" data-generated-css=\"brz-css-gPATs\"><strong class=\"brz-cp-color7\">Melding bij de Autoriteit Persoonsgegevens (AP)<\/strong><\/li>\n<li class=\"ql-indent-1 brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-bcp-color7 brz-css-uqV4h\" data-uniq-id=\"ib3bc\" data-generated-css=\"brz-css-dMf4Z\"><strong class=\"brz-cp-color7\">Datalekken<\/strong><span class=\"brz-cp-color7\">&nbsp;die risico&#8217;s voor de rechten en vrijheden van betrokkenen met zich meebrengen, moeten binnen 72 uur na ontdekking gemeld worden aan de&nbsp;<\/span><strong class=\"brz-cp-color7\">Autoriteit Persoonsgegevens<\/strong><span class=\"brz-cp-color7\">&nbsp;(AP), overeenkomstig de&nbsp;<\/span><strong class=\"brz-cp-color7\">GDPR<\/strong><span class=\"brz-cp-color7\">.<\/span><\/li>\n<li class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left ql-indent-1 brz-bcp-color7 brz-css-pfZr6\" data-uniq-id=\"sjaYV\" data-generated-css=\"brz-css-ms3EB\"><span class=\"brz-cp-color7\">Bij&nbsp;<\/span><strong class=\"brz-cp-color7\">significante cyberdreigingen<\/strong><span class=\"brz-cp-color7\">&nbsp;(zoals ernstige beveiligingsincidenten of datalekken) die persoonsgegevens betreffen, wordt een melding bij de AP ingediend zodra het incident is bevestigd.<\/span><\/li>\n<li class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left ql-indent-1 brz-bcp-color7 brz-css-b2Pc0\" data-uniq-id=\"b7THS\" data-generated-css=\"brz-css-lGODg\"><span class=\"brz-cp-color7\">Het&nbsp;<\/span><strong class=\"brz-cp-color7\">securityteam<\/strong><span class=\"brz-cp-color7\">&nbsp;is verantwoordelijk voor het tijdig melden van het incident aan de AP en andere relevante autoriteiten, en zorgt ervoor dat alle noodzakelijke informatie wordt gedeeld om te voldoen aan de wettelijke eisen.<\/span><\/li>\n<li class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-bcp-color7 brz-css-wOcFi\" data-uniq-id=\"iqUiv\" data-generated-css=\"brz-css-v7qln\"><strong class=\"brz-cp-color7\">Incidentafsluiting<\/strong><\/li>\n<li style=\"color: rgb(39, 39, 39)\" class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left ql-indent-1 brz-bcp-color7 brz-css-xozg3\" data-uniq-id=\"wjZyF\" data-generated-css=\"brz-css-pciPc\"><span style=\"color: rgb(39, 39, 39)\" class=\"brz-cp-color7\">Na het oplossen van het incident wordt een sluitingscontrole uitgevoerd om te bevestigen dat de dienstverlening is hersteld.<\/span><\/li>\n<li style=\"color: rgb(39, 39, 39)\" class=\"ql-indent-1 brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-bcp-color7 brz-css-ffQvp\" data-uniq-id=\"jeICj\" data-generated-css=\"brz-css-mG4Fy\"><span style=\"color: rgb(39, 39, 39)\" class=\"brz-cp-color7\">Het incident wordt gedocumenteerd, en een samenvatting wordt naar de klant gestuurd, inclusief de genomen maatregelen en de uiteindelijke oplossing.<\/span><\/li>\n<li class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-bcp-color7 brz-css-fkAAc\" data-uniq-id=\"x9fnV\" data-generated-css=\"brz-css-zPgbb\"><strong class=\"brz-cp-color7\">Post-incident review <\/strong><\/li>\n<li class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left ql-indent-1 brz-bcp-color7 brz-css-nCJWv\" style=\"color: rgb(39, 39, 39)\" data-uniq-id=\"k68xR\" data-generated-css=\"brz-css-e0m_7\"><span style=\"color: rgb(39, 39, 39)\" class=\"brz-cp-color7\">Een evaluatie wordt uitgevoerd om de oorzaak en het oplossingsproces te beoordelen.<\/span><\/li>\n<\/ol>\n<ul>\n<li style=\"color: rgb(39, 39, 39)\" class=\"ql-indent-1 brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-bcp-color7 brz-css-yH5kW\" data-uniq-id=\"lqF5G\" data-generated-css=\"brz-css-v3D3a\"><span style=\"color: rgb(39, 39, 39)\" class=\"brz-cp-color7\">Er worden aanbevelingen gedaan voor verbeteringen om toekomstige incidenten te voorkomen.<\/span><\/li>\n<li class=\"brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left ql-indent-1 brz-bcp-color7 brz-css-zL0GA\" style=\"color: rgb(39, 39, 39)\" data-uniq-id=\"xxQy8\" data-generated-css=\"brz-css-gsV_2\"><span style=\"color: rgb(39, 39, 39)\" class=\"brz-cp-color7\">Bij cyberdreigingen en datalekken wordt een beveiligingsreview uitgevoerd om toekomstige risico&#8217;s te minimaliseren. <\/span><\/li>\n<\/ul>\n<p data-uniq-id=\"xxQy8\" style=\"color: rgb(39, 39, 39)\" class=\"brz-bcp-color7 brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-tp-lg-paragraph brz-text-lg-left brz-css-pIkLH\" data-generated-css=\"brz-css-gsV_2\"><span style=\"color: rgb(39, 39, 39)\" class=\"brz-cp-color7\"> <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-el3qif brz-css-ut32ew brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-1b7tz9a brz-css-mj8nwh\" data-brz-custom-id=\"bSHbx10M7O19\">\n<div data-brz-translate-text=\"1\">\n<h4 class=\"brz-tp-lg-heading4 brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-rtdWR\" data-uniq-id=\"g4pQP\" data-generated-css=\"brz-css-aKNdG\"><span class=\"brz-cp-color7\">Communication <\/span><\/h4>\n<p class=\"brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-bcp-color7 brz-css-mrl1e\" data-uniq-id=\"neyIf\" data-generated-css=\"brz-css-fIAWg\">Tijdens het incident wordt de klant op de hoogte gehouden van de status en voortgang door middel van regelmatige updates. Bij&nbsp;ernstige ICT-incidenten&nbsp;en&nbsp;cyberdreigingen&nbsp;worden klanten direct ge\u00efnformeerd via telefoon of een andere prioriteitsmethode. Na afloop van het incident wordt een gedetailleerd rapport verstrekt, inclusief de oorzaak, oplossing en preventieve maatregelen.<\/p>\n<p class=\"brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-bcp-color7 brz-css-hE7pq\" data-uniq-id=\"qNrgw\" data-generated-css=\"brz-css-iJoip\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<p class=\"brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-bcp-color7 brz-css-csVgO\" data-uniq-id=\"wQRVJ\" data-generated-css=\"brz-css-ufW14\"><\/p>\n<h4 class=\"brz-tp-lg-heading4 brz-fss-xs-px brz-fss-sm-px brz-fsft-lg-0 brz-fwdth-lg-100 brz-vfw-lg-400 brz-ls-lg-0 brz-lh-lg-1_3 brz-fw-lg-400 brz-fss-lg-px brz-fs-lg-16 brz-ft-google brz-text-lg-left brz-bcp-color7 brz-css-zYLhd\" data-uniq-id=\"hbnMg\" data-generated-css=\"brz-css-odbSg\"><span class=\"brz-cp-color7\">Rollen en verantwoordelijkheden<\/span><\/h4>\n<ul>\n<li class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-q2tCT\" data-uniq-id=\"zNVdD\" data-generated-css=\"brz-css-nmRBV\"><strong class=\"brz-cp-color7\">Incidentbeheerder:<\/strong><span class=\"brz-cp-color7\">&nbsp;verantwoordelijk voor de co\u00f6rdinatie van het incidentbeheerproces en de communicatie met klanten.<\/span><\/li>\n<li class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-aHLfC\" data-uniq-id=\"shH6u\" data-generated-css=\"brz-css-frVGB\"><strong class=\"brz-cp-color7\">Technische specialisten:<\/strong><span class=\"brz-cp-color7\">&nbsp;verantwoordelijk voor de technische analyse en oplossing van incidenten.<\/span><\/li>\n<li class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-dz57g\" data-uniq-id=\"xNUTv\" data-generated-css=\"brz-css-cly7d\"><strong class=\"brz-cp-color7\">Communicatiebeheerder:<\/strong><span class=\"brz-cp-color7\">&nbsp;verantwoordelijk voor de communicatie met klanten en interne rapportage tijdens incidenten.<\/span><\/li>\n<li class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-jV9qH\" data-uniq-id=\"cmDPk\" data-generated-css=\"brz-css-h8HYf\"><strong class=\"brz-cp-color7\">Securityteam:<\/strong><span class=\"brz-cp-color7\">&nbsp;ingeschakeld bij cyberdreigingen en datalekken voor het implementeren van beveiligingsmaatregelen en het uitvoeren van meldingen bij de autoriteiten.<\/span><\/li>\n<\/ul>\n<p class=\"brz-bcp-color7 brz-tp-lg-paragraph brz-ls-lg-0 brz-fw-lg-400 brz-fss-lg-px brz-css-ymHZ3\" data-uniq-id=\"k0TZw\" data-generated-css=\"brz-css-xGhBc\"><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"\" class=\"brz-css-el3qif brz-css-1ujlosq brz-wrapper\">\n<div class=\"brz-rich-text brz-rich-text__custom brz-css-1b7tz9a brz-css-1xek5j0\" data-brz-custom-id=\"wxezW28hYvtw\">\n<div data-brz-translate-text=\"1\">\n<h4 class=\"brz-text-lg-left brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-tp-lg-heading4 brz-css-ubb2S\" data-generated-css=\"brz-css-aQkei\" data-uniq-id=\"pNiqZ\"><span class=\"brz-cp-color7\">Training en bewustzijn<\/span><\/h4>\n<p class=\"brz-text-lg-left brz-tp-lg-paragraph brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-css-byRh8\" data-generated-css=\"brz-css-o5mVu\" data-uniq-id=\"g6SMW\"><span class=\"brz-cp-color7\">Alle medewerkers worden regelmatig getraind in incidentbeheerprocedures, cyberdreigingen, en het omgaan met datalekken. Er worden simulaties gehouden om de effectiviteit van het incidentbeheerproces te testen.<\/span><\/p>\n<p class=\"brz-text-lg-left brz-tp-lg-paragraph brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-css-lbjHt\" data-generated-css=\"brz-css-g1h_O\" data-uniq-id=\"tKQCx\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<p class=\"brz-text-lg-left brz-tp-lg-paragraph brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-css-pHbKI\" data-generated-css=\"brz-css-zJNJP\" data-uniq-id=\"dcAA2\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<h4 class=\"brz-text-lg-left brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-tp-lg-heading4 brz-css-uAdHx\" data-generated-css=\"brz-css-hObhf\" data-uniq-id=\"rIf7C\"><span class=\"brz-cp-color7\">Rapportage en analyse<\/span><\/h4>\n<p class=\"brz-text-lg-left brz-tp-lg-paragraph brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-css-nvvSM\" data-generated-css=\"brz-css-dC6fN\" data-uniq-id=\"dwYhu\"><span class=\"brz-cp-color7\">Er worden regelmatig incidentrapportages opgesteld en geanalyseerd om trends en patronen te identificeren. De bevindingen worden gebruikt om het incidentbeheerproces en de beveiliging continu te verbeteren.<\/span><\/p>\n<p class=\"brz-text-lg-left brz-tp-lg-paragraph brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-css-phrCk\" data-generated-css=\"brz-css-hZZcG\" data-uniq-id=\"g3zFJ\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<p class=\"brz-text-lg-left brz-tp-lg-paragraph brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-css-eGBR9\" data-generated-css=\"brz-css-yC6cx\" data-uniq-id=\"yjXUW\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<h4 class=\"brz-text-lg-left brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-tp-lg-heading4 brz-css-q7bWr\" data-generated-css=\"brz-css-ft5IQ\" data-uniq-id=\"g0XOw\"><span class=\"brz-cp-color7\">Naleving en evaluatie<\/span><\/h4>\n<p class=\"brz-text-lg-left brz-tp-lg-paragraph brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-css-d9YjL\" data-generated-css=\"brz-css-iCLK3\" data-uniq-id=\"n5OWv\"><span class=\"brz-cp-color7\">Dit incidentenbeleid wordt jaarlijks ge\u00ebvalueerd en indien nodig aangepast om te voldoen aan veranderende omstandigheden en best practices. Feedback van klanten en medewerkers wordt gebruikt om het beleid verder te verfijnen.<\/span><\/p>\n<p class=\"brz-text-lg-left brz-tp-lg-paragraph brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-css-yO6rb\" data-generated-css=\"brz-css-paybD\" data-uniq-id=\"rAms6\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<p class=\"brz-text-lg-left brz-tp-lg-paragraph brz-ft-google brz-fs-lg-16 brz-fss-lg-px brz-fw-lg-400 brz-lh-lg-1_3 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-css-kAIre\" data-generated-css=\"brz-css-nkP_U\" data-uniq-id=\"nCL14\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<h4 class=\"brz-ft-google brz-fs-lg-16 brz-lh-lg-1_3 brz-text-lg-left brz-fss-lg-px brz-fw-lg-400 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-tp-lg-heading4 brz-css-jd6_N\" data-generated-css=\"brz-css-ltkY2\" data-uniq-id=\"crFbh\"><span class=\"brz-cp-color7\">Actueel incidentenlogboek<\/span><\/h4>\n<p class=\"brz-ft-google brz-fs-lg-16 brz-lh-lg-1_3 brz-text-lg-left brz-tp-lg-paragraph brz-fss-lg-px brz-fw-lg-400 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-css-delU0\" data-generated-css=\"brz-css-xra9O\" data-uniq-id=\"j1QJP\"><span class=\"brz-cp-color7\">Wilt u weten welke incidenten recent hebben plaatsgevonden? In ons&nbsp;<\/span><a class=\"brz-cp-color7 link--page\" href=\"https:\/\/spinoffice-crm.com\/en\/incidentenlogboek\/\" data-brz-link-type=\"page\">incidentenlogboek<\/a><span class=\"brz-cp-color7\">&nbsp;houden we alle relevante verstoringen bij, inclusief duur, impact en oplossing. Zo bieden wij maximale transparantie en verantwoording over onze dienstverlening. <\/span><\/p>\n<p class=\"brz-text-lg-left brz-tp-lg-paragraph brz-fss-lg-px brz-fw-lg-400 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-ft-google brz-fs-lg-16 brz-lh-lg-1_3 brz-css-h1zYT\" data-generated-css=\"brz-css-xra9O\" data-uniq-id=\"j1QJP\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<p class=\"brz-text-lg-left brz-tp-lg-paragraph brz-fss-lg-px brz-fw-lg-400 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-ft-google brz-fs-lg-16 brz-lh-lg-1_3 brz-css-pmth0\" data-generated-css=\"brz-css-i4wnw\" data-uniq-id=\"aN6nn\"><span class=\"brz-cp-color7\"> <\/span><\/p>\n<p class=\"brz-text-lg-left brz-tp-lg-paragraph brz-fss-lg-px brz-fw-lg-400 brz-ls-lg-0 brz-vfw-lg-400 brz-fwdth-lg-100 brz-fsft-lg-0 brz-fss-sm-px brz-fss-xs-px brz-ft-google brz-fs-lg-16 brz-lh-lg-1_3 brz-css-quVk6\" data-generated-css=\"brz-css-lkAeY\" data-uniq-id=\"rgHy9\"><span class=\"brz-cp-color7\">Voor vragen of meldingen van incidenten kunt u contact met ons opnemen via 070 3115400 of<\/span><span style=\"background-color: rgb(252, 252, 252)\" class=\"brz-cp-color1\"> support@spinoffice-crm.com.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section><\/div>\n<p><!-- version:1758546070 --><\/p>","protected":false},"excerpt":{"rendered":"<p>Beleid &amp; Gegevensbescherming Klantvoorwaarden Algemene voorwaarden Verwerkersovereenkomst Gegevensbescherming AVG Privacybeleid Cookiebeleid Gebruik van AI in SpinOffice Verwerkers &#038; Subverwerkers Informatiebeveiligingsbeleid Back-up &amp; Herstelbeleid Incidentenbeleid Disaster Recovery &amp; Business Continuity Exitplan Incidentenbeleid Dit Incidentenbeleid is opgesteld om een gestructureerde aanpak te bieden voor het beheren en oplossen van incidenten die zich kunnen voordoen bij de levering [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":158138,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"brizy-blank-template.php","meta":{"_crdt_document":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"_yoast_wpseo_focuskw":"","_yoast_wpseo_metadesc":"","rank_math_focus_keyword":"","rank_math_description":"","footnotes":""},"class_list":["post-160143","page","type-page","status-publish","hentry"],"jetpack_likes_enabled":false,"jetpack_shortlink":"https:\/\/wp.me\/Pf6Qra-FEX","jetpack_sharing_enabled":true,"brizy_media":[],"_links":{"self":[{"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/pages\/160143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/comments?post=160143"}],"version-history":[{"count":19,"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/pages\/160143\/revisions"}],"predecessor-version":[{"id":163052,"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/pages\/160143\/revisions\/163052"}],"up":[{"embeddable":true,"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/pages\/158138"}],"wp:attachment":[{"href":"https:\/\/spinoffice-crm.com\/en\/wp-json\/wp\/v2\/media?parent=160143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}